Balancing act: How news portals serve up political stories
Why do Google search results skew so heavily against John Kerry?
This column appeared in the Online Journalism Review.
Summary: Google News uses computer algorithms to identify top stories while Yahoo News favors old-fashioned human editors. But do Google’s automated search results display a conservative bias?In newspaper newsrooms, editors often go to great lengths to achieve a semblance of balance in coverage of the two major candidates for president. Some count the story inches devoted to both men. Others make sure that photo size and placement don’t favor one over the other. Journalistic fairness demands equal treatment.
But what are the rules for online search engines, where millions of users are turning for their daily news fix? Does evenhanded coverage apply in the bottomless news hole of cyberspace? Does having an editorial team or an automated program get you a better sweep of important news about the political candidates?
These are tricky questions. To their credit, Google News and Yahoo News agreed to pull back the curtain and explain how they acquire and display political news.
Google News: Unintentionally skewing to the right?
Launched three years ago, Google News now attracts about 6 million users a month, double the audience of a year ago. In August it drew 5.8 million visitors, making it the 14th most popular site on the Web for current events and global news, according to Nielsen//NetRatings.
Google News scours not the entire Web but 7,000 information sources (4,500 of them English-speaking) and then groups and prioritizes the news into clusters of articles. An internal “sourcing team” decides which information providers to comb, but for competitive reasons Google would not disclose which sources it uses.
Google News’ most astonishing accomplishment is that it’s produced entirely by computer algorithms. The company seems to delight in the fact that it relies on engineers and product managers but no editors, much less reporters, for its news section. (Of course, like fellow aggregator Yahoo News, it relies on other news publications’ editors and writers.)
The automated system is far from perfect, as legions of bloggers and journalists have observed when Google News places the wrong photo next to an accompanying story, or when it misses major breaking news, such as the space shuttle Columbia disaster, which received no mention for more than an hour.
Despite those predictable flaws, it’s been puzzling to read Google News’ takes on John Kerry and George W. Bush over the past month. On Aug. 24, for example, users who clicked on the “John Kerry” link under Google News’ In the News heading were treated on the first page of 100 search results to these headlines, among others:
- Useless-Knowledge.com: John Kerry Said “Bring It On”, Now Whines To Bush To Stop The Ads
- Enter Stage Right: The imploding John Kerry
- BushCountry: Americans May Be Stupid, But Not THAT Stupid
- Intellectual Conservative: Why James Rassmann Is Honestly Mistaken About John Kerry Saving His Life
- RushLimbaugh.com: Who’s the Cowboy Now?
- Frontpagemag.com: John Kerry’s Puzzling Silver Star Citations
- Useless-Knowledge.com: John Kerry’s Resume (Part V) At Worst, Treasonous Behavior
- Michnews.com: Swift Boat Veterans for Truth Expose John Kerry’s Lies
- WorldNetDaily: Krazy John Kerry
- MensNewsDaily.com: John Kerry is Definitely “Unfit for Command”
- Michnews.com: I’m John Kerry And I Approve This Flip-Flop
- Useless-Knowledge.com: John Kerry Just Can’t Stand The Heat
In addition to mainstream news outlets from both sides of the political fence (say, NPR and The Washington Post on the left and The Washington Times and New York Post on the right), there were 34 anti-Kerry screeds from the second-tier websites. There was only one pro-Kerry item, from CommonDreams.org.
Far from an isolated example, the pattern has repeated itself throughout the past month. Small conservative Web sites such as Useless-Knowledge, Men’s News Daily, Michnews and ChronWatch turn up in disproportionate numbers when clicking on news about John Kerry. Useless-Knowledge, for instance, made up 12 of the first 100 results for John Kerry on Friday, and 11 of the first 100 results Saturday.
By contrast, a search on George Bush or George W. Bush typically results in a fairly neutral, evenly balanced set of results from both sides of the political spectrum, with many of the same small conservative sites showing up to sing the president’s praises.
Has Google Search been hijacked by Fox News?
What’s going on? Have Google’s search results been hijacked by Fox News?
Krishna Bharat, chief scientist for Google News, said he was puzzled by reports that the service has been skewing politically in one direction.
“Google News is a bit like a conversation that we’re hosting,” he said by phone from India. “We’re inviting thousands of news sources to take part, even those who are very small. The two big things we’re seeking are inclusion — we want everyone at the table — and diversity of opinions in the press.”
Bharat said Google News uses a mix of techniques to ensure that users are presented a diverse range of perspectives. The ranking and prominence of stories are based on several factors: How many publications are writing about a topic; how recent the articles are; the size of the story, with substantive pieces ranking higher than short items; and the frequency of the search term within the article. The computer algorithms, he said, “are trying to understand how hot and how big the story is.”
Every 15 minutes a new edition of Google News is generated and the ranking changes. The formula rearranges the headline blurbs in each story cluster based on the freshness of each article and the importance of the source. “The algorithms do not understand which sources are right-leaning or left-leaning,” Bharat said. “They’re apolitical, which is good.”
Google News does not use the same formula as Google’s general search engine, which ranks results based on how many people are linking to a site or article. (While “John Kerry” results in 100,000 results on Google News, the same term draws 4.3 million results on Google.) Special interest groups use a linking technique known as Googlebombing to skew Google’s general search engine results to their liking. For example, searching on the terms “miserable failure,” “great president” and “unelectable” all bring up a White House page on President George W. Bush. Bharat points out, however, that link popularity plays no result in Google News’ rankings.
“Our mission is to be all-inclusive,” Bharat said. “We want breadth and variety. I would like Republicans and Democrats alike to read pro-Kerry and anti-Kerry articles, but it’s not our job to change the natural range of opinions that you see in the press. We’re showing you the world the way it is.”
But are they? Why does clicking on a “John Kerry” link in Google News turn up so many second-tier conservative sites but so few liberal sites?
Bharat said it might be an aberration, and that more people might type in “Kerry,” which gives you a more balanced set of results, drawing more articles from major media organizations. But that ignores the fact that Google News itself uses “John Kerry” as the preferred search term when it highlights news about the candidate in its In the News section.
Gaming the system — or site optimization?
Ethan Zuckerman has a theory about what’s happening. He observed the same phenomenon. A search for “Kerry” on Google News turns up mostly mainstream media sources, while a search for “John-Kerry” — the search conducted when you follow the In the News link — turns up a great deal more opinionated pieces culled from second-tier and fringe sites.
“I think what you’re seeing is an odd little linguistic artifact,” said Zuckerman, former vice president of Tripod.com and now a fellow at Harvard’s Berkman Center for Internet and Society who studies search engines. The chief culprit, he theorized, is that mainstream news publications refer to the senator on second reference as Kerry, while alternative news sites often use the phrase “John Kerry” multiple times, for effect or derision. To Google News’ eye, that’s a more exact search result.
A second possible factor, Zuckerman said, is that small, alternative news sites have no hesitancy about using “John Kerry” in a headline, while most mainstream news sites eschew first names in headlines. The inadvertent result is that the smaller sites score better results with the search engines.
“You have to wonder why some of these wacky sites make the cut,” he added. With an occasional exception, Weblogs are generally not found among the Google News results, so Zuckerman had some advice for aspiring political publishers who want to game the search engines: Don’t blog — start an alternative news network. Use terms like George Bush and John Kerry frequently, rather than their last names alone, in both your text and headlines. Publish new works frequently.
What Zuckerman calls gaming the system, others call optimizing your site.
Thomas Krafft, a Web site developer, said he began working with the conservative news site ChronWatch nearly three years ago when it was averaging 100 visits a day. “I completely rebuilt the site to better organize, categorize and display the content, to ease the process of adding articles to the site, and to especially be more search-engine friendly,” he said by e-mail.
“Today, ChronWatch averages nearly 10,000 visits per day and is regularly placed near the top of the Google News service,” Kraft said. “And it looks like we’re on track to see the same results and popularity for the site through MSN’s new search service as well.” Krafft said he also advises his clients to use keywords and phrases that match users’ precise searches and to write in informal, accessible language.
ChronWatch editor Jim Sparkman said the site attracts volunteer contributors who believe passionately in their cause. “There are many, many sites like ours on the Internet, and many, many e-mail exchange groups, that are forming a new communication method that is beginning to rival the big media in influence,” he said.
Yahoo takes a people-powered approach
Yahoo News, launched in August 1995, has been in a tug-of-war with CNN.com all year over the No. 1 online news ranking. In August, Yahoo News attracted 22 million unique visitors to CNN’s 22.9 million, according to Nielsen//NetRatings. In July, and during the Democratic and Republican conventions, Yahoo News topped CNN.com.
Jeff Birkeland, product manager for news, said Yahoo is out “to create the broadest, deepest, most comprehensive and useful news experience from start to finish.”
Toward that end, Yahoo News hosts breaking news, features and analysis from more than 100 news partners, mostly major news organizations. A small editorial staff programs the Yahoo News front page as well as plucking out hidden gems that appear on other sites. Special sections like Election 2004 include breaking news from partner news sources, pointers to political blogs and the candidates’ sites, and in-depth analysis and commentary. Readers who want to go deeper can plumb Yahoo’s news search, which indexes more than 8,000 sources.
Users looking for the latest news about John Kerry will get about 2,700 results from Yahoo’s news partners. A wider search of all Yahoo’s news sources will turn up about 66,000 results from across the Web, including small online newspapers and foreign publications but none of the small, politically active independent news sites often featured on Google News. In addition, a search on Yahoo’s standard search engine turns up more than 7 million references to John Kerry on the open Web.
Like Google News, Yahoo won’t disclose how a term like John Kerry or George Bush makes it to the front page of its search results, but Birkeland said the factors include the source, the freshness of the story, and a method of determining relevance.
Yahoo achieves balance in political coverage by using a wide variety of news partners and an editorial staff that pulls together “a very wide cut at what the news is on a given day,” Birkeland said.
“We use actual humans,” he added. “News is far too human of an endeavor to rely 100 percent on automation.”
Birkeland pointed to several advantages that an editorial staff has over Google News’ algorithm approach.
First, he said, “we’ll always have breaking news faster. It’s very difficult to be timely on breaking news if your news service is relying on an algorithm that works off news being published elsewhere first.” Yahoo News’ partnerships with major news organizations allow it to publish news about major events within seconds or minutes of a story being filed. By contrast, a search engine that depends strictly on trolling the Web might publish news that’s 20 minutes old on a news site, but the story could be two days old.
Second, Birkeland pointed to “accuracy and trust issues.”
“We’re working with news partners who are in the accuracy business,” he said. “We don’t have the kinds of situations where the reader scratches his head wondering why a story from a questionable source winds up at the top of the main news page. It’s extremely important to have editorial oversight rather than rely on an algorithm’s questionable judgment.”
Third, an editorial staff allows Yahoo News to better sort the news into opinion and analysis sections in addition to straight news.
A final advantage is that readers get a more comprehensive, friendlier user experience when they’re reading the news on a single site such as Yahoo News as opposed to hopping from site to site, Birkeland said. By hosting the material, Yahoo can display additional material and tools, such as related stories, video and photos, message boards, and the ability to rate the story or e-mail it to a friend.
Is the rise of the machines at Google News a threat to the carbon-based life forms at Yahoo News? “I’m not that concerned, frankly,” Birkeland said. “It would be extremely challenging to write a program that catches up to what we’re able to do on a daily basis.”